privacy

Home-Check Privacy Policy 

Home-Check Privacy Notice

Your privacy is important to us. This notice (Privacy Notice) applies to personal information we collect from you when you use this site. Here you’ll find information on how we treat data that we collect from visitors to our website: https://steinhomecheck.co.uk

At Home-Check, we are committed to maintaining the trust and confidence of our visitors to our web site.

Who we are:

Stein Home-Check Ltd. (trading as "Home-Check", “we”, “us”, “our”) is a company registered in Scotland (company number: SC646509), whose registered office address is at: Grove House, Kilmartin Place, Tannochside, Uddingston G71 5PH United Kingdom. 

For the purposes of the Data Protection Act 1998 (the Act) and the EU General Data Protection Regulation (“GDPR”), the data controller is Home-Check

Information we may collect from you:

We may collect and process the following information about you:
  • Information that you provide to us, for example when you fill out a contact or web form
  • Information that we obtain or learn, such as information about the browser or device you use to access this site, how you use this site and the pages you visit, traffic and location data
Unless we say otherwise below, we’ll use your personal information on the basis that it’s within our legitimate interests in operating and maintaining the site and providing you with site functionality and related services.

How we use your information:

Quote or enquiry for a service.

Your personal data is provided to us in respect to a quote or enquiry for our products and/or services. We will only use your data in respect of the quote or information you have asked for. The data comprises of your name, telephone number (if provided), email address and postcode.
  • Your personal details will only be used to send you notifications you have requested and for no other purpose.
  • Your personal data is not shared with any third-parties.

We use your information to ensure:

  • The site content is presented in the most effective manner for the device you’re accessing it from
  • Undertake data analytics to learn more about how you and others interact with this site and with our advertising
  • Detect and prevent misuse or abuse of this site or our services.

Who else we’ll share your information with:

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site.

This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We do not sell your sell or provide your data to external companies.

How long we’ll keep your information:

We may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for our own commercial purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

We keep information in line with our data retention policy. For example, we’ll keep quote information for a maximum of 12 months to provide our clients with billing and analytical information. We may also keep the information for our legitimate purposes, such as responding to enquiries from you or billing enquiries from our service providers. 

You may request a copy of our data retention policy by emailing our data protection team dataprotection@steinhomecheck.co.uk

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

To learn more about cookies, please see:

Where we store your data:

Your data will be stored on our secure servers inside the European Economic Area (“EEA”).

There may be times when the data we collect from you may be transferred to and stored in locations outside the European Economic Area (EEA). When we do this, we’ll ensure it has an appropriate level of protection and that the transfer is lawful.

Your rights:

You have several rights under the law which include;
  • Right to be informed – When we collect your data we have to tell you what we are going to do
  • Right of access – You have the right to contact us in writing to request details of the information we hold about you.
  • Right of rectification – You have the right to ask us to rectify information that we hold about you if it is inaccurate or incomplete. You can do this verbally or in writing to us. We may need to verify your identity to make the requested changes.
  • Right to erasure – This is also known as the right to be forgotten and gives you the right to request your information be removed if there is no compelling reason for its continued processing. You can do this verbally or in writing to us. We may need to verify your identity to make the requested changes.
  • Right to restrict processing – this is the alternative to erasure and gives you the right to tell us to stop processing your data but allowing us to keep enough information about you to ensure that your wishes are respected in the future.
  • Right to data portability – this gives you the right to ask a holder of your information to transfer that information to another business.
  • Right to object – You have the right to object to your personal data being used. If you wish for us to stop using your personal data, we will do so without undue delay. You have the right to object to the processing of your data for marketing
  • Rights related to automated decision making including profiling – We do not carry out automated decision making. We may however use some of your personal data on an anonymised basis and for internal statistical reasons only This information is used by the company to help target relevant audiences who will more likely use our service. You can object to your data being used in this way. In such an event, we will not use your information as part of our profiling.
  • Right to withdraw consent at any time where relevant – you have the right to withdraw your consent to the processing of your information at any time and we must provide you with the information to need to do so, at the time we collect your data and each time we contact you. You can withdraw consent in the following ways;
  1. In writing to: Data Protection Team, Home-Check, Grove House, Kilmartin Place, Tannochside, Uddingston G71 5PH
  2. By email to: dataprotection@steinhomecheck.co.uk
  3. By telephone on: 01698 881016
  • Right to lodge a complaint with a supervisory authority – If we cannot deal with your complaint to your satisfaction you also have the right to complain to a relevant supervisory authority: The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

How we keep your information secure:

We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. 

We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.

Changes to our privacy policy:

Any changes we may make to our privacy policy in the future will be posted on this page.

Last updated: 3rd April 2023

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